Services

Where I can help

I am a Business & Technical Analyst. I turn what an organisation needs into something a team can build, and I build along: with working prototypes that people can test before anything is built for real.

Business Analyst
Functional Analyst
Technical Analyst
UX & prototyping

Available: From January 2027From 2027
Engagement: Independent consultant through Jorick Michiels Services CommV. Directly, or through a consultancy or framework contract.
Way of working: Hybrid or remote, preferably four days a week
Based in: Duffel, Belgium
Languages: Dutch, English

Get in touch Download CV (PDF)

From large institutions to small practices

European institutions and the public sector
Analysis and prototypes in large, multilingual environments with strict requirements: accessibility, 24 languages, a design system and a delivery team in another department.
See: European Commission
Companies
The bridge between business and development in medical software, news media and e-commerce: requirements, UX, prototypes and follow-up through to delivery.
See: DPG Media · Bru Textiles · Nobel Biocare
Small organisations and the self-employed
One point of contact who understands both the business and the technology, and a platform that lasts for years: registrations, payments, invoices, several languages.
See: Samtati · Jorick Michiels Photography

What I do

Business and functional analysis, with working prototypes

I map out what the business and its users need, and write it up as requirements, user stories and acceptance criteria. Then I build it as a prototype, in the real platform wherever possible, so stakeholders react to something they can click and the delivery team receives a design that has already been shown to work. With agentic coding, that now takes days rather than weeks.

Requirements, user stories and acceptance criteria
Functional and non-functional specifications
User testing and acceptance testing (UAT)
Backlog management in Scrum, demos and follow-up through to delivery
Handover to an in-house or external delivery team

See: European Commission · Bru Textiles · Nobel Biocare

New in 2026

Agentic coding

AI agents now write a large part of the code. I use them where they make the difference, and I keep the decisions with people.

Iterate quickly on features
From idea to a prototype people can test, in days. Feedback is left on the real page, and the next version takes it in.
Setting up operations
Servers, deployment, backups and monitoring, with an agent as a strong assistant and sign-off before any change to a server.
Exposing security issues
Review rounds that find weak spots you would not think of yourself, each one checked and fixed with a test.
Helping a team get started
Working agreements, instructions for agents, a fixed gate before every change and tests as a safety net: the way I set it up for my own projects.

I have worked this way since May 2026: for the European Commission (prototypes in open source, without real data), in production for a client, and in projects of my own. See: European Commission · Mijnheer Jongetje · Flesh & Fiction · Innerveld (in development) · Samtati · Jorick Michiels Photography

Design and quality

So that what gets built is usable, for everyone and in every language.

UX and design systems
Interfaces and component libraries, preferably straight in code, so a prototype really works; if a team prefers to design in Figma, that works just as well. Design tokens let design and development speak the same language, on a system of its own or on top of an existing one such as the Europa Component Library. And not everything needs designing: a good existing library is often the best choice.
For: EU & public sectorCompaniesSee: European Commission · Nobel Biocare
Multilingual sites and platforms
From four languages to all 24 official EU languages: components that cope with long and short labels, a translation process with a single source, and AI translation that a person always reviews.
For: EU & public sectorSmall organisationsSee: European Commission · Samtati
Accessibility
WCAG 2.1 AA and EN 301 549, the standard behind the European Accessibility Act. Audit findings turned into a remediation plan per component and page, with tickets that can be verified, and automated checks that run with every change.
For: EU & public sectorCompaniesSmall organisationsSee: European Commission
Customer journey and retention
Mapping the customer journey, from the first search to long after the purchase, and understanding why people stay or drop off. Then designing the messages and moments that arrive at the right time, from a welcome email to a reminder, and measuring with A/B tests what works.
For: CompaniesSmall organisationsSee: Samtati · Jorick Michiels Photography · DPG Media
Documentation and handover
Manuals and technical documentation in plain language, with procedures that have actually been carried out, so another team can carry on without me.
For: EU & public sectorCompaniesSmall organisationsSee: European Commission · Bru Textiles

Building and running platforms

For organisations that need it built and kept running for years. Here I carry the whole of the IT, from design to server.

Platforms for small organisations
Registrations and payments, invoices and credit notes, Peppol, gift cards and online courses, with an admin that works on a phone. Built to last for years.
For: Small organisationsSee: Samtati · Jorick Michiels Photography
Moodle and learning platforms
Moodle from A to Z: understanding how the platform works and how to build on it, with custom themes and plugins, course catalogues and a learner experience that goes beyond the default. Installing, managing and updating it, today with agentic coding too. And a learning platform of my own, with lessons, pathways and interactive exercises.
For: EU & public sectorSmall organisationsSee: European Commission · Samtati
Modernising without a big bang
Renewing an existing system step by step while it keeps running: a safety net first, then one step at a time that can go live on its own, with a way back. Migrations in which no data gets lost.
For: Small organisationsSee: Samtati · Jorick Michiels Photography
Deployment, backups and monitoring
An application on a server in the EU, with a deployment that checks itself and falls back on its own, backups whose restore has been tested, and monitoring that only speaks up when something is wrong.
For: Small organisationsSee: Samtati · Jorick Michiels Photography
Security review and hardening
Existing code reviewed for weak spots, every finding checked and fixed with a test. Not a penetration test, but the gaps that matter in practice: input, sessions, headers, secrets.
For: Small organisationsSee: Samtati · Jorick Michiels Photography

Defined assignments for small businesses

A smaller question, with a clear start and finish. For example:

Invoices over Peppol from your own software
Does your web shop or platform create its own invoices? Then I make sure they go out as e-invoices over Peppol, as required between businesses in Belgium since 2026.
Accessibility check of your site or web shop
A check against WCAG 2.1 AA, with a report that says what comes first and how to fix it.
Online registration and payment
Workshops, courses or appointments that people book and pay for themselves, with invoices that follow automatically.
Email that arrives
SPF, DKIM and DMARC in order, so your emails land in the inbox and no one can pose as your domain.
Security check of your site
A review of your site or platform for the gaps that matter in practice, with a plan to close them.
Your idea as a clickable prototype
A working version of your idea within days, to test with customers before you invest.

Methods and tools

Analysis: Requirements analysis
User stories
Acceptance criteria
Acceptance testing (UAT)
Scrum
Backlog management
Jira
Confluence
Design: Figma
Design systems
Design tokens
Component libraries
WCAG 2.1 AA
EN 301 549
Building: HTML and CSS
JavaScript
TypeScript
PHP
SQL
PostgreSQL
MySQL
Git
Playwright
PHPUnit
Agentic coding
Platforms and services: Moodle
Docker
Mollie
Peppol

How I work

01 Analyse by building
A specification is a hypothesis until something proves it. That is why I build as part of the analysis: a prototype people can test before anyone is asked to build it for real. Once in Axure, Figma and code; today often with agentic coding.
02 Write decisions down
I record what we decide, why, and which alternative was dropped. Once in Confluence, today as short decision records next to the code. Anyone who comes later can see why something is the way it is.
03 Accessible and multilingual from the start
Accessibility and languages are requirements from day one, not a phase at the end. Automated checks run with every change, and a person always reviews translations.
04 Measure, don’t guess
Speed, accessibility and visual changes are measured and compared before anything goes live. A discussion is shorter with a number on the table.
05 AI as a tool, people in charge
Agents do much of the building. A person decides what gets built, in what order and what may go live. Agents propose, with tests and checks as a safety net, and wait for sign-off where it matters.
06 Privacy and EU hosting by default
What I build and host for clients runs in the EU by default, collects only what it needs and deletes it on time. This site sets no tracking cookies.