Jorick Michiels

European Commission (contracted via NRB / Trasys International, now Keyes)

• Business analysis: before features were built, researched what Moodle already offers, how a feature would best fit in Moodle and whether it should be built at all, and documented and presented the findings; for example multi-tenancy and full multilingual support without custom development, where earlier custom solutions had introduced bugs.
• ECL integration: analysed how the Commission’s design system, the Europa Component Library (ECL), could be applied to Moodle without forking either side; designed and built themes that render the official components natively, first on Moodle 4.5 and later as a complete Moodle 5 theme.
• Course discovery: specified a faceted search and filter catalogue over Moodle’s course data and delivered it as a reusable Moodle 5 plugin with typo-tolerant search.
• Moodle 5 handover guide: designed and wrote a practical guide to setting up and running a Moodle 5 site for organisations without a technical team, published from one source as a slide deck, reference documents, a Moodle course and a live demo site; every procedure proven on a real server, including backup, restore and upgrades.
• Configuration and migration analysis: measured which settings the platform had changed from standard Moodle and turned them into a documented preset; demonstrated a scripted, verified migration of real courses from Moodle 3.11 to Moodle 5.
• Handover and accessibility: implementation tickets with acceptance criteria and deployment guidance for the delivery team; content in all 24 official EU languages, built on accessible design-system components.

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European Commission (contracted via iO, as Senior Accessibility Expert)

• Translated business and user needs into functional specifications, user stories and technical documentation, bridging policy experts and developers.
• Researched, documented and presented what Moodle already offers before new features were built, how they would best fit in Moodle and whether they were worth building.
• Built a cross-platform design system in Figma to align the website, courses and presentation materials, with design tokens synced automatically to a functional PHP prototype (outside Moodle) in which features were worked out and tested with stakeholders before implementation.
• Proposed thorough user-experience improvements for the ServiceNow integration.
• Worked out AI use cases the platform could implement: a semantic search based on retrieval-augmented generation (RAG), text-to-speech and speech-to-text.
• Wrote documentation and Jira tickets and ran user acceptance tests in the Scrum team; after an external accessibility audit with poor results, analysed the findings against WCAG 2.1 AA and turned them into tickets with acceptance criteria.

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DPG Media (De Morgen, Het Laatste Nieuws)

• Designed retention campaigns based on data, customer segmentation and behavioural design (SUE), and tested them with A/B tests.
• Designed and prototyped an onboarding flow for new subscribers and briefed it to an external partner; campaigns across email, letters, web and print.
• Mapped the customer journey and set up a formal QA and acceptance test flow for emails.
• Worked with data and insights, the brands, the studio, CRM, legal and external partners.

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Bru Textiles

• Owned the functional design of the B2B and B2C e-commerce platforms: specifications, user stories and high-fidelity mock-ups for an external development partner.
• Built code-based PHP prototypes to validate usability with stakeholders and speed up development.
• Managed the product backlog and sprint planning together with the manager; validated delivered features through user acceptance testing.

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Nobel Biocare

• Translated clinical workflows for dental implant and craniomaxillofacial surgery planning into functional specifications, user stories and UX designs for regulated desktop and mobile software.
• Owned the product backlog in an Agile/Scrum team of about 50; ran UAT and design reviews with surgeons and clinicians.

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Ordina Belgium

• Process analysis, requirements and change management for planning systems at Ewals Cargo Care, Jan de Rijk Logistics and Touring.

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Samtati · Hilde Van Bulck

• The platform behind a training practice, analysed, designed, built and run since 2015: activities and registrations, payment through Mollie, invoices ready for Peppol, gift cards, online courses and a website in five languages.

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Jorick Michiels Services CommV

• Independent consultancy in business and technical analysis, UX, prototyping and agentic coding. Own products: Flesh & Fiction (live), Mijnheer Jongetje (live) and Innerveld (in development).

Jorick Michiels Photography (own business)

• A photography business for private and business clients.
• Designed and built a custom PHP platform that automated the customer journey, from enquiry and invoicing to private image galleries.

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